Training & Consulting Team

Dear Partner,

Customers’ expectations change constantly. Meeting those expectations is a hard and dedicated work.

Exceeding them is a challenge.

A challenge that can be met together.

Our guests wish reliability and faultless service.

Putting them at the heart of everything we do means continually looking for innovative ways of becoming a trustworthy business, lead and trusted by customers.

The Sunny Heart Academy of Excellence is all about guests and tailor-made programs to help you meet and exceed their demands.

Do you want to enhance guests’ travel experience, gain competitive advantage and even reduce your costs?

Then let us support you with our Training & Consulting portfolio (together with our quality managers and experts).

Together we will create holidays straight from the heart!

That’s what our names stand for. 

Dennis Hochberger
Nadine Peter
Nihal Çanak


P.S. You are highly welcomed to have a look on our website and it's whole portfolio. Please do not hesitate to contact us if you have questions or concerns. We would be very glad to support you.



Dennis Hochberger

Head of Customer Exp. Central Europe & Consulting

Nadine Peter

Manager Training & Consulting

Nihal Çanak

Manager Online Reputation Services