Welcome to our new website! We are glad to see you here.

The Sunny Heart Academy of Excellence is your partner in Thomas Cook Hotels & Resorts for tailor-made training and consulting services with the customer always at our heart. Since established in 2016, the Academy already supported many of our Thomas Cook hotel partners and brought hotel teams together with highly motivated, engaging trainers and external experts. We share one mission and challenge, deliver hospitality that meets and exceeds our customers' expectations.

Here you can learn more about our portfolio of services and request your individual offer. We are more than happy to arrange a tailor-made training package for your specific needs. 

Furthermore, with our Online Reputation Management team we can support you with professional handling of customer reviews and help you to present you hotel best in review portals, which play a fundamental role in our customers' journey when it comes to planning and booking their next holiday. Let us know if you you are interested.

We are looking forward to supporting you soon!

Your Sunny Heart Academy of Excellence Team

Annika Bergner, Nadine Peter, Nihal Özen & Claudia Löhr

Are you interested in one of our tailor-made training and consulting packages?

DISCOVER OUR NEW BROCHURE

DISCOVER OUR NEW BROCHURE

Our new brochure is out now.

OUR INSPIRATION DAYS

OUR INSPIRATION DAYS

Seminars in destination - become a pioneer and get inspired!

NEW TRAINING PACKAGE

NEW TRAINING PACKAGE

Risk & Crisis Management Training - be prepared for the worst case

SERVICE EXCELLENCE TRAINING

SERVICE EXCELLENCE TRAINING

Let's exceed customer's expectations - find out more here

News Timeline

Our yearly SENTIDO Holiday Concierge Training is coming soon! April 8-11, 2019 We will welcome our SENTIDO Holiday Concierges in the Oberursel headqurter for very exiting 4 days training and getting together. Read more
On March 4th - 5th, Thomas Cook Hotels & Resorts is welcoming 150 hoteliers from its 8 brands. Read more
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