Welcome to our new website! We are glad to see you here.

The Sunny Heart Academy of Excellence is your partner in Thomas Cook Hotels & Resorts for tailor-made training and consulting services with the customer always at our heart. Since established in 2016, the Academy has already supported many of our Thomas Cook hotel partners and brought hotel teams together with highly motivated, engaging trainers and external experts. We share one mission and challenge, deliver hospitality that meets and exceeds our customers' expectations.

Here you can learn more about our portfolio of services and request your individual offer. We are more than happy to arrange a tailor-made training package for your specific needs. 

Furthermore, with our Online Reputation Management team we can support you with professional handling of customer reviews and help you to present your hotel positively in review portals, which play a fundamental role in our customers' journey when it comes to planning and booking their next holiday. Let us know if you are interested.

We are looking forward to supporting you soon!

Your Sunny Heart Academy of Excellence Team

Annika Bergner, Nadine Peter, Nihal Özen, Claudia Löhr & Craig McNab

Are you interested in one of our tailor-made training and consulting packages?

Latest News

Casa Cook Ibiza forms partnership with Papua New Guinea workers co-operative

Casa Cook Ibiza forms partnership with Papua New Guinea workers co-operative

Casa Cook Ibiza, which opened last month, features items including handmade chairs and bags sourced through an artisans’ co-operative in Papua New Guinea.

10 Sep 2019

Sunwing Side Beach host beach cleaning day!

Sunwing Side Beach host beach cleaning day!

Sunwing Side Beach in Turkey clean up the local beach.

03 Sep 2019

Casa Cook El Gouna announces Duotone Kiteboarding Centre

Casa Cook El Gouna announces Duotone Kiteboarding Centre

Casa Cook El Gouna is partnering with Duotone, one of the best wind and water sport suppliers, to open its first kiteboarding centre at the hotel.

19 Aug 2019

Thomas Cook Group named 44th largest hotel company in the world

Thomas Cook Group named 44th largest hotel company in the world

This year Thomas Cook climb to number 44 in the largest hotel companies in the world!

13 Aug 2019

Cook's Club City Beach Rhodes opened this week

Cook's Club City Beach Rhodes opened this week

Our last Cook's Club hotel for this summer has opened its doors - a boutique hotel in the heart of the city of Rhodes

08 Aug 2019

smartline Lion in Turkey wins best smartline hotel for 2018

smartline Lion in Turkey wins best smartline hotel for 2018

Great news for smartline Lion as they win the best smartline hotel 2018.

07 Aug 2019

Thomas Cook Group release their 2019 Holiday Reports

Thomas Cook Group release their 2019 Holiday Reports

Thomas Cook has successfully launched their 3 holiday reports from the group for 2019: Thomas Cook UK, Thomas Cook Northern Europe and Thomas Cook Central Europe.

06 Aug 2019

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