Welcome to our new website! We are glad to see you here.
The Sunny Heart Academy of Excellence is your partner in Thomas Cook Hotels & Resorts for tailor-made training and consulting services with the customer always at our heart. Since established in 2016, the Academy already supported many of our Thomas Cook hotel partners and brought hotel teams together with highly motivated, engaging trainers and external experts. We share one mission and challenge, deliver hospitality that meets and exceeds our customers' expectations.
Here you can learn more about our portfolio of services and request your individual offer. We are more than happy to arrange a tailor-made training package for your specific needs.
Furthermore, with our Online Reputation Management team we can support you with professional handling of customer reviews and help you to present you hotel best in review portals, which play a fundamental role in our customers' journey when it comes to planning and booking their next holiday. Let us know if you you are interested.
We are looking forward to supporting you soon!
Your Sunny Heart Academy of Excellence Team
Annika Bergner, Nihal Özen & Nadine Peter
"In few words though, for Housekeeping he (Panagiotis) was amazing. The training is by far what I have ever came across in my 30 years as a Hotel Manager. In Food & Beverage he helped us a lot with the menu planning and new concept of our F&B department and it all shows in our CSQ results. It was really worth every penny we spend for these trainings. It is not only the vast knowledge he has, is the fact that he has a unique way of...Christos Panayiotou, General Manager smartline Paphos, Cyprus
"I enjoyed the presentation and it was really the first time that I learned the amount of water needed in order to receive as a meal one small tomato!! Very helpful at all sectors. It was really nice to see in practice all the ways that exist in order to save energy/ money from electricity and water. I really enjoyed the narration of the presenter which was very positive." (concerning the seminar "New ways of saving - invoke sustainability")Ioanna Lempidaki, Resort Manager SENTIDO Mikri Poli Atlantica
"Among the training courses that all hotels should undertake in order to achieve high customer's satisfaction. Well organised & presented and as much interactive as a training course should be. Well focused on the customer needs & requests since this is among the most important task that all hotels' staff members should in a everyday operation achieve." (concerning the Service Excellence Training - Customer at our Heart)Panayiotis Minas, Hotel Manager Casa Cook Rhodos
“We were happy to receive the training – Robert, the trainer, always was patient, serious and very professional with the work. He gave us many tips and ideas to improve the presentation and menus. We are sure he transmitted many ideas to the kitchen team and we hope to be able to translate them in our daily work for the benefit of customers” Concerning F&B trainingMrs Eva Iglesias Polo, Commercial Director Beatriz Hotels
"The F&B Coaching was very professionel and efficient. The guests and the team were able to see and feel the positive changes very quickly. We received very useful information and we experienced that the coaching did motivate the team a lot to keep on working daily on the implented improvements" (concerning the F&B Training)Mrs Valerie Erler, Director Oasis Village, Spain
" We are so grateful to this training course because it showed us some different views about the food presentation and food variety. We also were advised how to solve serious issues in the restaurant. Now it is easy for us to continue to improve the quality we know the main direction." (concerning F&B Training)Emil Kelbechev, Manager Hotel Alba, Bulgaria
"Thank you for this opportunity for our kitchen staff to refresh their knowledge. The training has been really positive for us and our chef in Paradise Island is trying with the ideas given by the trainer. Thank you once more." (concerning the F&B Training)Alejandro Monzó, Director Paradise Island, Spain
"The training was very professional and allowed the guests to quickly feel results. We got a complete analysis of our improvement potential which is quite helpful for the future. Thank you very much!" (concerning the F&B training)Toni Garau, Director Club Hotel Cala Ratjada, Spain
"You make us work in a way, we never worked before. We came here to be taught, but we became the teacher." (concerning the Ownership & Motivation Coaching)Stavros Mitsis, Owner Mitsis Hotels, Greece