Summer 2019 we launched The Club, an interactive learning, training and communication platform for our own-brand hoteliers. The Club is an exclusive membership area of the Sunny Heart Academy of Excellence and will give you access to a host of information, training material, resources and news.
As a member of The Club you can explore self-paced e-learning courses, videos, download templates and checklists, keep up to date with trends in hospitality and benefit from best practice sharing across multiple destinations and with hotel experts. You will see your hotel’s customer feedback in real time, your online performance scores (TrustYou) and you can always find the most up to date Thomas Cook Brand guidelines and manuals, as well as important policies to support your daily hotel operation.
We are passionate about continuous improvement and constantly aim for best-in-class hotel quality and service delivery. Join The Club and share our mission! We will support your hotel and team with tailor-made online training and consulting services to create great guest experiences and unforgettable holiday memories.
If you’re interested, please feel free to get in touch.