Online Reputation Services LET US TAKE CARE OF YOUR ONLINE GUEST REVIEWS

LET US TAKE CARE OF YOUR ONLINE GUEST REVIEWS

ONLINE REPUTATION SERVICE

  • Providing individual and tailor-made answers to all positive and negative reviews on relevant online portals (English, German, Russian, Turkish, French, Spanish and Italian – other languages upon request)
  • Support and proactive management of your profile content on review sites (on behalf of hotel)
  • Detailed analysis of your hotel’s online performance provided on regular basis
  • Regular quality improvement suggestions based on customer voice
  • Included: regular visits from our quality managers

DURATION: AT LEAST 12 MONTHS RECOMMENDED

Package rates include: Answering reviews on relevant online portals, content management, regular reports, suggestions and visits

"MYRESPONSE” BUSINESS SOLUTION

Show your guests that you value traveler feedback

Maximum results in minimum time.

  • Business solution for a professional handling of Your hotel reviews
  • Quick and unique responses, ready to be uploaded on the online travel portals, available in a wide range of sentences in various languages (e.g.English, German, French, Spanish, Italian, Russian,Turkish)
  • Automated creation of suitable responses depending on the review nature (negative or positive) and specific mentions (e.g. housekeeping, staff, food, etc.)
  • Customized version based on your hotel needs
  • Saving and retrieving option available in MyResponse Archive

Watch "MyResponse Introduction" Video

QUICK ORM SUPPORT

  • 2-3 hour ORM training (e.g. conference call) with the following content
  • Importance of reviews
  • Explanation on calculation of rankings / recommendation rates on online portals
  • Ways of collecting more reviews / motivate guests
  • Writing responses: Do’s and Don’ts
  • Status quo about online performance based on Trust You Report
  • ORM service for one month with close cooperationof the hotel

Ideal for hotels which want to reply to review on their own

All rates are on request, please contact us via the registration form under „book now“.

Sunny Heart Online Reputation Services

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