Front Office Management

BE YOURSELF – BE THE PERFECT HOST

Our option:

  • Appearance & communication (e.g. clothing & behavior, cross-cultural communication)
  • Service quality (e.g. customer service, complaint & crisis management, service recovery)
  • Process and organization (e.g. documentation, booking systems, workflows, effective collaboration with other departments)

⇒ DURATION: MIN. 2 DAYS

 

Package rates include:

  • trainer fee   
  • flight
  • transfer to / from the hotel   
  • documentation
  • certificates

All rates are on request, please contact us via the registration form under "book now".