Mystery Checks

THE PERFECT BASIS FOR IMPROVING QUALITY

MYSTERY CHECKS I

  • Unannounced Check (recommended for hotels ≤ 200 rooms)
  • Checked areas: housekeeping, front office, maintenance, 3 F&B outlets, overall impression

       ⇒DURATION: MIN. 3 DAYS

MYSTERY CHECKS II

  • Unannounced Check (recommended for hotels ≤ 400 rooms)
  • Checked areas: housekeeping, front office, maintenance, 4-5 F&B outlets, overall impression + wellness or sports or entertainment area

        ⇒DURATION: MIN. 3 DAYS

MYSTERY CHECKS III

  • Unannounced Check (recommended for hotels ≥ 400 rooms)
  • Checked areas: housekeeping, front office, maintenance, 5-6 F&B outlets, overall impression + wellness or sports or entertainment area

      ⇒ DURATION: MIN. 4 DAYS

Package rates include:

  • auditor fee,
  • flight,
  • transfer to the hotel,
  • documentation:
    • evaluation on a score based system incl. photos
    • personal debriefing of the results & access to the web based quality platform with all results
    • recommmendations / action plan

Singles, couples or families as auditors available (standard: single auditor)

All rates are on request, please contact us via the registration form under "book now".