Seminars in Destination

BECOME A PIONEER AND DISCOVER NEW OPPORTUNITIES

YOU HAVE THE CHOICE BETWEEN:

  • On-site tailor-made seminars for your hotel or hotel chain
  • Open seminars in your destination (great opportunity for networking and exchange with other hoteliers)

CHOOSE YOUR FAVORITE TOPIC

  • Online marketing - undiscovered opportunities:
    • Pay-per Click Advertising
    • Search Engine Optimization
    • Reputation Management
  • Online marketing - tools for your hotel:
    • Website Optimization
    • Search Engine & Social Media Marketing
    • Reputation Management
    • Toolbox Google
  • Mastering guest feedback - on-site and online:
    • Professional handling of criticism
    • Strategies for feedback management
    • Stimulating guest feedback on-site
    • The new mobility: how smartphones & tablets change feedback management
  • F&B world - news, trends & possibilities:
    • Regionality & Sustainability
    • Food Trends
    • Emerging Technologies
    • Food costing & Menu engineering
  • Staff motivation - together everyone achieves more:
    • Why should I motivate my staff?
    • Goals, feedback and meaningfulness
    • Investment in time, money or personality?
    • Train your own motivational impact on employees
  • Sustainability - new ways of saving:
    • Sustainable Tourism: concept, history & examples
    • How sustainability will reduce operational costs
    • Best ways of involving & motivating your employees
    • The new green customers: what do they look for?
    • Insides and best practices from all over the world
  • Service Excellence - Customer at our Heart:
    • Service and its essence
    • Customer Experience – a new battlefield
    • Service communication manner & dealing with different customers
    • Customer expectations and decision-making process
    • Complaint handling – Service recovery
  • Smart tourist - innovations of the future:
    • What is Smart Tourism?
    • Technologies and applications
    • Interconnection and synchronization
    • Intelligent services and responsive environment

⇒ DURATION: MIN.1/2 DAY (4 HOURS)

 

Other topics and different languages are available on request.

 

All rates are on request, please contact us via the registration form under "book now".