The Sunny Heart Academy Team

Dear Partner,

Customers expectations change and increase - constantly. That's a fact. Meeting those expectations day by day is a hard work. Exceeding customer experience is even more challenging. A challenge that can be managed together.

Our guests wish for unforgettable moments and reliable customer service whilst on a Thomas Cook holiday or in staying at a Thomas Cook own-brand hotel. The Sunny Heart Academy of Excellence is all about guests, their expectations and satisfaction, and provides tailor-made programs to help you meet and exceed customer needs. Do you want to enhance guests’ travel experience, benefit from competitive advantage and even reduce your costs? Then let us support you with our professional Sunny Heart Academy portfolio, together with our quality managers and experts.

Together we will put customers at our heart! That’s what our names stand for. 

Best regards,

Your Sunny Heart Academy of Excellence

Annika Bergner  |  Nihal Özen  |  Nadine Peter  |  Claudia Löhr  |  Craig McNab 

P.S. You are very welcome to explore our website and portfolio. Please do not hesitate to contact us if you have questions, comments or feedback. We would be very glad to support you.

Annika Bergner

Head of Experience Delivery & Training

Nihal Özen

Manager Experience Delivery & Training & ORM

Craig McNab

Manager Experience Delivery & Training

Claudia Löhr

Manager Experience Delivery & Training

Nadine Peter

Manager Experience Delivery & Training