Customers expectations change and increase - constantly. That's a fact. Meeting those expectations day by day is a hard work. Exceeding customer experience is even more challenging. A challenge that can be managed together.
Our guests wish for unforgettable moments and reliable customer service whilst on a Thomas Cook holiday or in staying at a Thomas Cook own-brand hotel. The Sunny Heart Academy of Excellence is all about guests, their expectations and satisfaction, and provides tailor-made programs to help you meet and exceed customer needs. Do you want to enhance guests’ travel experience, benefit from competitive advantage and even reduce your costs? Then let us support you with our professional Sunny Heart Academy portfolio, together with our quality managers and experts.
Together we will put customers at our heart! That’s what our names stand for.