The Sunny Heart Academy Team

Annika Bergner Head of Experience Delivery & Training

Annika Bergner

My experience: Head of Experience Delivery & Training (Hotels & Resorts) Group Customer Experience Manager & Trainer Procurement Manager - Marketing & Services Procurement Manager - outside of Thomas Cook Record: +5 years part of the Thomas Cook family Good to know about me: I’m passionate about customer experience and satisfaction, advocate continious learning and enjoy supporting the business and our hotel partners to deliver emotional holiday moments and memories. Let's always put the individual guest at our heart!