The Sunny Heart Academy Team

Annika Bergner Head of Experience Delivery & Training

Annika Bergner

I’m passionate about customer experience and satisfaction, advocate continious learning and enjoy supporting the business and our hotel partners to deliver emotional holiday moments and memories. My academic background is business psychology. I enjoy facilitating training sessions and workshops, driving knowledge sharing and customer and employee centricity. For me three things are key: positive thinking, empathy & the human touch Background: 5+ years part of the Thomas Cook family - Head of Experience Delivery & Training (Hotels & Resorts) - Group Customer Experience Manager & Trainer - Procurement Manager - Marketing & Services Procurement Manager outside Thomas Cook Let's always put the individual guest at our heart! I've got a great team who can support you with this!