Why Choose The Academy Of Excellence We Help You Win Guests For A Lifetime!

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SOURCE MARKETS

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MILLION GUESTS

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PARTNERS

YEARS of EXPERIENCE

We have experts with extensive experience

Our broad portfolio is possible due to excellent trainers, speakers & consultants. They know the hotel business from the bottom-up and are passionate about sharing their experiences with you.

  • Longtime experience in hotel business
  • Academic background
  • Passionate & innovative ways of working
  • High quality tools & standards
  • External perspective
  • Customer Experience Experts
  • Variety of languages
  • Specialised in certain areas

Everyone participating in a training or seminar by the Sunny Heart Academy of Excellence will be proud holder of a personal certificate:

Certificate sunny heart academy of excellence

We have data and access to customer voice & use reliable analysis

Customer Satisfaction
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Net Promoter Score
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Complaint    Analysis
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Online Reputation Analysis
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