Why Choose The Academy Of Excellence We Help You Win Guests For A Lifetime!

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SOURCE MARKETS

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MILLION GUESTS

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PARTNERS

YEARS of EXPERIENCE

We have experts with extensive experience

Our broad portfolio is possible due to excellent trainers, speakers & consultants. They know the hotel business from the bottom-up and are passionate about sharing their experiences with you.

  • Longtime experience in hotel business
  • Academic background
  • Passionate & innovative ways of working
  • High quality tools & standards
  • External perspective
  • Customer Experience Experts
  • Variety of languages
  • Specialised in certain areas

We have data and access to customer voice & use reliable analysis

We can tell you exactly what customers think and where the opportunities are for improvement actions.

Customer Satisfaction
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Net Promoter Score
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Complaint    Analysis
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Online Reputation Analysis
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Everyone participating in a training or seminar by the Sunny Heart Academy of Excellence will receive their own personal certificate:

Certificate sunny heart academy of excellence
Our Promises & Values
for hoteliers

OUR CUSTOMERS ARE AT THE HEART OF OUR BUSINESS – AND SO ARE YOU.

WE APPLY OUR PROMISES TO OUR GUESTS AND BUSINESS PARTNERS ALIKE.

Quality
Our mission is quality. We believe in high quality standards.
Service
Service is our core belief. We are dedicated to delivering best-in-class service to you.
Reliability
Reliability is the key to our success. You can rely on our help to win your guests for a lifetime.
Visit thomascook.com for our customer promises & values