Why Choose The Academy Of Excellence We Help You Win Guests For A Lifetime!
Thomas Cook has 20 million customers worldwide – through the latest generation of intelligent complaint systems we can collect complaint data from a huge number of guests. Entire teams are analyzing this data to identify important improvement areas and continuously changing demands of our customers.
"It takes 12 positive experiences to make up for one unresolved negative experience – and news of bad service reaches more than twice as many ears as praise for a good service experience."Dennis Hochberger, Head of Customer Experience Continental Europe