Why Choose The Academy Of Excellence We Help You Win Guests For A Lifetime!

Customer Satisfaction

Customer Satisfaction

Each year Thomas Cook sends out 1.750.000 customer satisfaction questionnaires to analyse how satisfied our guests were with their holidays.

We receive feedback from over 600.000 guests each year which deliver us important insights of their expectations, wants and needs. Our Customer & Market Insights help us improve our customers’ satisfaction and win them for a lifetime.

We have data and access to customer voice & use reliable analysis

Customer Satisfaction
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Net Promoter Score
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Complaint    Analysis
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Online Reputation Analysis
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